Whether you are a wholesale, retail, or white label service provider, owning a VoIP business can be very lucrative. However, managing all of the backend software and services efficiently can be a challenge. This white paper will provide you with an overview on how the VoIP market has evolved, VoIP user and provider trends, behind the scenes of a VoIP business, and how to corral all of the back office services to become more efficient, save money, and make money.