Paula Bernier
Executive Editor
Customer Interaction Solutions Magazine

Customer retention and the need to create loyalty building initiatives are topics for every customer care organization. A capable virtual contact center solution can vault customer care efforts to new heights!

Virtualizing contact center services means removing typical limitations such as physical connectivity to a brick-and-mortar agent pool. Call distribution and central management of agents or automated services makes it easy to deploy “best agent” call routing, introduce home-based agents, or immediately answer every call with engaging voice recognition and without concern for port availability within a single contact center.

“Virtual” is the critical operative word, as any location with Internet access, including a home, can become a contact center. This flexibility generally comes with the added value of redundancy and security from hosting facilities created with multi-tenancy in mind.

This complimentary supplement from Customer Interaction Solutions and sponsored by VoltDelta will share the key benefits of the hosted contact center model.