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Improved Customer Satisfaction, Call Handling Times, and Call-Resolution Rates
RushCard’s success with NeoVox Global, an Avaya partner 

Hello [[name]],

Looking to enhance service deliverability, RushCard, a prepaid Visa debit card provider, searched for a reliable U.S. based contact center vendor. RushCard chose NeoVox Global, who optimizes Avaya solutions to support multi-faceted customer interaction via inbound and outbound calls, web chat, and SMS/MMS to communicate and process customer transactions.

Since the move to NeoVox, RushCard has seen tremendous improvements to their target key performance indicators.

Realized benefits included:

  • Faster agent ramp-up
  • Real-time reporting and decision making
  • 100% Uptime
  • Raised customer satisfaction scores and call handling performance

Learn more and download now!

 




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