Increase Customer Centricity for Better Business Results: A Customer Success Story from Coveo

Having trouble viewing this email? View online.

CA Technologies’ goal is to be the strategic partner customers rely on to adopt new technologies, while getting the most value from existing IT investments.

With Coveo Advanced Enterprise Search, CA Technologies was able to:

Optimize overall customer service experience
Reduce call center operation costs while increasing capacity
Increase customer satisfaction
Improve online customer service
Increase cross-departmental collaboration to increase customer engagement
Scale support operations to keep pace with continued corporate growth, while reducing costs.

Find out how CA Technologies reached their goals with the help of Coveo.

Download White Paper Now:

This email was distributed by: Technology Marketing Corporation, 35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611
As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened
offers and free product information via email. If you no longer wish to receive this type of email, please go to
http://www.tmcnet.com/enews/subs.aspx?eml=[[email]] to adjust your preferences.