TMCnet NEWS - New Billing Community

The Billing Community, sponsored by Kancharla, provides a one-stop shop for news and information pertaining to up-and-coming service providers looking for that competitive edge as they grow.

Kancharla started out as a hosted VoIP provider and grew by lowering the barriers for service providers by updating and upgrading their systems and processes. By lending their expertise to this Global Online Community, Kancharla hopes to enable emerging carriers to take the necessary steps to grow into successful service providers supplying their customers what they really want: a great value proposition and customer service on demand.

Visitors can find feature articles on Back Office and Applications, the latest news, plus product information.

TMCnet's Global Online Communities are robust editorial platforms, built with layer upon layer of content in multiple media formats. Each GOC focuses on a specific area of the market, and is populated and designed in conjunction with the community's sponsor. GOCs are vibrant communities that, over time, achieve very high rankings on leading search engines. Based on the extreme focus of their content and resources, GOCs are bookmarked by decision-makers who join these communities seeking news, product information, and partnership opportunities. All GOCs are highlighted on all TMCnet pages, appearing in the top tabs on each page of the site - including the TMCnet home page.

We encourage you to bookmark this Community and return often to keep up to date with the fast-paced industry.

2008 Buyers’ Guides Accepting Listings - Deadline Approaching

Add your products and services to the 2008 Buyers' Guides for INTERNET TELEPHONY, Customer Interaction Solutions, IMS Magazine and Unified Communications magazines right now at no cost.

Add or update YOUR complimentary listing for 2008 Buyers' Guides and promote your company 24/7/365 to three million readers of TMCnet and TMC publications every month.

Create Your Listing Now!

Add your listing by November 1, 2008 to ensure you are featured in the following print Buyers’ Guides:

Entries for the Print Edition of the 2008 Buyers' Guide are accepted from July 1, 2007 through November 1, 2007. Every entry during this period will be featured in print and online.

If your company has an online listing which was added prior to July 1, 2007, you are REQUIRED to update and resubmit your listing so that it remains accurate.

Create Your Listing Now!

Product of the Year Awards Open for Nominations! Nominate Your Product Today and Stand Above the Competition Tomorrow Your groundbreaking product deserves special recognition. Join a select list of Product of the Year Award winners of the past and submit your product as a nominee for 2007. Product of the Year Awards will identify the best, the brightest, the most innovative products brought to market in 2007. TMC recognizes four distinct product categories through our publications INTERNET TELEPHONY, Customer Interaction Solutions, Unified Communications and specialty site, Communications Solutions. Differentiate Your Product! Benefits of a Product of the Year Award: Winners published in appropriate magazine Winners published on TMCnet – an audience of 3 million readers Third party endorsement of your product Distinguished honor and Plaque to display in your office Differentiate your products from your competitors Award Marketing Opportunities (press kit available to winners) Apply now to one or all of the Product of the Year Award categories: INTERNET TELEPHONY Customer Interaction Solutions Unified Communications Communications Solutions Awards Application Schedule: INTERNET TELEPHONY Early Bird Deadline: November 7, 2007 Deadline: November 28, 2007 Customer Interaction Solutions Deadline: November 1, 2007 Unified Communications Early Bird Deadline: December 14, 2007 Deadline: January 4, 2008 Communications Solutions Early Bird Deadline: February 12, 2008 Deadline: March 4, 2008

TMC Webinars

New Strategic Partnership Offers Strengthened Webinars

TMC has partnered with IntelliCom Analytics, a leading professional services and business research firm to provide enhanced content for a series of webinars. These educational webinars offer in-depth information on selected topics and are free to pre-registered attendees.

Each of these webinars are open to sponsorships, creating a powerful turn-key marketing tool allowing you to reach a specific audience seeking more information on these topics. Rely on the subject matter experts from TMC and IntelliCom Analytics to create the highest quality webinar experience.

Click to learn more about each webinar

Contact Rick Bisesto at 203-852-6800 ext. 211 for more information about sponsoring.

TMCnet Welcomes New Channels

• Nat Traversal Channel
• VoIP PBX Channel
• VoIP Phone Channel
• Telemarketing Software Channel
• PC to Phone Channel

TMC's channel program is a community-building vehicle assisting our partners in building their brand. Channels topics feature a diversity of important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries.

Learn More about Channels

Do you want to reach three million potential customers? TMCnet reaches as many as 3 million unique visitors and gets 30 million page views each month*.

Think about it. Even if only 10% of readers have an interest in your product, that’s 300,000 potential customers that you are reaching! Imagine the opportunities!

Why Advertise on TMCnet.com?

• Reach an audience of as many as 3 million unique visitors each month
  and 30 million page views

• Optimize your ad’s success with targeted keyword placement
  and reach only those who will benefit from your product or services

• Be seen by the IP communications, call center and CRM world
  on the site with the highest ranked web traffic**

• Diverse readership comprises enterprises, developers and
  system integrators; distributors and resellers to MIS departments,
  all types of service providers and more

• Reach high-level decision-makers who have buying power

Don’t miss out on your advertising advantage! Call John Sorel at 203-852-6800 ext. 229 or
email John Sorel now to learn more about a variety of online advertising opportunities that will fit your needs.

* According to Webtrends
** According to Alexa.com, an Amazon.com company
not associated with TMC

New Representatives at TMC

Bryan Thirkield has joined the company as Account Executive for INTERNET TELEPHONY magazine.
Mr. Thirkield can be reached at 203-852-6800 ext. 124 or bthirkield@tmcnet.com.

Todd A. Haimerl has joined the company as Account Executive for Customer Interaction Solutions magazine.
Mr. Haimerl can be reached at 203-852-6800 ext. 130 or thaimerl@tmcnet.com

TMC Print Editorial

November 2007

Leveraging Speech Applications in the Contact Center

Speech recognition has advanced in recent years to the point where today’s speech engines (i.e. automated agents) are able to ask callers open-ended questions, accurately interpret their responses and determine why they’re calling. This achievement springs not only from significant advancements in the core technology – the algorithms used to interpret speech and the ever-increasing speed of today’s processors – but also from innovations in application design, user interface design and the speech science capabilities which are used to optimize software for specific user demographics and use cases.

View Media Kit

Contact your sales representative or John Sorel to advertise in this issue.

Extending Security throughout Your UC Infrastructure

Integrating multiple communications systems brings about many security considerations. To secure unified communications systems, organizations should take advantage of the capabilities that exist within network equipment such as routers and switches and of the encryption designed into the unified communications devices themselves. Security for these systems should be viewed as a natural extension of an organization's existing security technologies such as firewalls and intrusion detection. Robust, well-designed security for UC should involve the infrastructure, call management, endpoints and application levels.

View Media Kit

Contact your sales representative or John Sorel to advertise in this issue.

	Print Timeline/Deadlines November Issue: CIS – October 25, 2007 December 2007 – Buyers’ Guide: IT – November 14, 2007 Unified Communications– November 19, 2007

Trade Show Sponsorship INTERNET TELEPHONY Conference & EXPO East 2008 Sponsorship Opportunities Miami Beach Convention Center, Miami, FL January 23-25, 2008 www.itexpo.com Call Center 2.0 Sponsorship Opportunities Collocated With ITEXPO East 2008 Miami Beach Convention Center, Miami, FL January 23-25, 2008 www.callcenter20.com

Industry Research

Customer Service 2.0:
How Web 2.0 Technologies Enable a New Generation of Web Self-Service Platforms and Customers

Welcome to a Web 2.0 world, in which we are more connected, more available, and can more easily find and distribute information than ever before. However, the implications of Web 2.0 for customer service are enormous. On the plus side, companies are finding that peer-to-peer support offers tremendous cost savings by deflecting live agent interactions. On the negative side, companies fear the loss of control by opening up discussion forums to a new, more demanding generation of customers.

In this paper, SSPA Research and Salesforce.com explore the evolution of self-service, how Web 2.0 can increase customer satisfaction and loyalty, and the role of On-Demand in enabling a new era of support: Customer Service 2.0.

Download Free White Paper

Calendar Trade Shows: INTERNET TELEPHONY Conference & EXPO East 2008 Miami Beach Convention Center, Miami, FL January 23-25, 2008 www.itexpo.com Featuring Collocated Call Center 2.0 Miami Beach Convention Center, Miami, FL January 23-25, 2008 www.callcenter20.com
Awards: Awards Schedule Print: Print Timeline/Deadlines

All Roads Lead to TMCnet

Regardless of where you go online looking for news and product information in the communications and technology space, you are likely to end up on the pages of TMC’s authoritative website, TMCnet. With over 2 million pages of content and an Alexa ranking in the top 6,000 most visited Web sites in the world, there is no communications and technology media site with TMCnet’s worldwide reach.

TMCnet 's traffic is ranked among the top 1,200 sites in the US; the top 1,700 sites in India and the top 2,800 sites in the Philippines.

Each month between 2-3 million unique visitors come to TMCnet and view up to 33 million pages. These visitors spend an average of more than 30 minutes per visit on the site.

TMCnet is more than just a communications and technology media site with the most content; we believe we also have some of the best content around. We have the top thought leaders in IP communications writing for our site.

For example:

Tom Keating, Rich Tehrani, Greg Galitzine, Erik Linask and Russell Shaw are major industry movers and shakers – all writers on TMCnet. In the contact center space, Nadji Tehrani, David Sims and Tracey Schelmetic are some of the major thought leaders as well. TMCnet also has 25 paid editors and freelancers around the world writing for our site.

In addition to the most and best content, TMCnet has sophisticated technology supporting many of its pages. This technology delivers the specific content readers are looking for to the pages they most-often visit. We believe no other site in the industry has the level of automation incorporated into TMCnet’s website.

The search engines tend to agree. If you search on virtually any relevant industry keyword, company name - and even many of the important individuals in the industry - you will see TMCnet pages ranked prominently.

Which gets us back to the original point… All roads do indeed lead back to TMCnet.

For advertisers, this combination of the busiest site in communications and technology, and the ability to pinpoint the specific segment of the audience with your message, provides an unmatched ROI for your budget.

Visit Rich Tehrani's VoIP Blog