CX Hot Trends Symposium—Find out How to Consistently Keep Your Customers Happy
The customer experience – that result of the interaction between a vendor and its customers – can have a profound impact on either the success, or challenges, of a business. Customer Experience (CX) Hot Trends Symposium uniquely looks at the trends driving positive customer experiences.

With key topics such as social customer service, video customer service, proactive customer contact, and multi-channel customer communications; presented by the leading experts in the field from organizations including Gartner, Forrester, Frost & Sullivan, IDC, and Ovum, CX Hot Trends is a two-day event that is sure to help you improve the level of service you deliver to your customers.

The Nine Hottest Trends Shaping the Customer Experience:

• Social Customer Service
• Multi-Channel Communications
• Mobile Customer Service
• Cloud-based Communications
• Data Analytics and New-Model KPIs
• WebRTC
• Video-based Customer Service
• Proactive Customer Care
• Innovative Self-Service

See the Applications that will Improve Your Customer Loyalty & Referrals
With thought-provoking keynote addresses and exciting evening activities, we’re certain you’ll find CX Hot Trends to be the perfect event for anyone with customer-facing job responsibilities.

$100 Off if You Register Now!
Your CX Hot Trends Symposium pass includes admission to all conference and keynote sessions, food and drink during all meals and breaks, and access to Conference Networking events.