Your Phone is Tracking Emotions Too � Voice Analytics Allows You to more Effectively Help Your Customers
Voice analytics enables companies like yours to process a vast volume of daily voice calls into actionable data, screening for key words and phrases, spotting competitive marketing offers, and even being able to identify emotional tone in calls. Processing voice in real time to trigger specific actions and using Big Data methods is yielding big benefits for you.
Attend the SmartVoice Conference to find out how voice analytics can improve your business.
SESSION SPOTLIGHT
Actionable Voice and Voice Analytics
Monday, August 11, 2014 at 3:30PM
A phone conversation between a business and a customer can now automatically result in a followup email, product shipment or the intervention of a supervisor to solve a problem, providing faster results and reducing overhead in fulfillment.
Panelists in this session will discuss the rapidly changing landscape of actionable voice models, look at how big/small a customer has to be to benefit from the technology, and new trends in voice analytics such as emotional analysis.
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Panelists Include: |
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Jim Machi
Vice President, Product Management
Dialogic Corporation |
Sean Murphy
Product Marketing Lead, Speech Analytics
Genesys |
Ane Ohm (Moderator)
President and Chief Operating Officer
HarQen |
View the Complete SmartVoice Conference Agenda
REGISTER TODAY
The SmartVoice Conference is collocated with ITEXPO Las Vegas, with your registration you gain access to ITEXPO Keynotes, Workshops, and unlimited Expo Hall Access, August 11-14. For information and to register, visit SmartVoice Conference or contact Frank Coppola at
203-852-6800 x131.
CALL FOR SPEAKERS
For more information regarding the SmartVoice agenda please contact Doug Mohney.
BECOME A SPONSOR
Contact Joe Fabiano at 203-852-6800 x132 and he will work with you to create a plan that will meet your budget and exceed your goals.
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