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Dear [[name]]:

Your December 2014 edition of TMC's CUSTOMER magazine is still available for download.

Please click here to view the online version.

Editorial Series
Enterprise SBCs – Secrets Revealed
Brought to you by AudioCodes

Making the Contact Center Pay Off
Brought to you by InfoCision

Strategic Solutions Series
Critical Telecommunications Database
Could Be Transitioned Under FCC Process
Brought to you by Neustar

The Business Benefits of Better Sound
Brought to you by VXi

Engage
New Methods for Matching Customers and Agents
Help Improve the Service Experience

Winning Online Strategies to Engage Customers & Employees

Deliver
Sales Amplication: Marrying CRM,
Contact Centers & Potentially Other
Systems Can Drive New Business

The Role of Inventory Visibility in the Customer Experience

Ask the Experts
What the Mobile Customer Service Experience Should Be
Brought to you by Interactive Intelligence

Up Close
The IN Crowd: High Tech Grows in Indiana

Roundup
Virtual Agents

Accolades
Customer Experience Innovation Awards

Content Boost
Your Eyes and Ears: Here's What's New in Content Marketing

News Bits
Acquisition Emphasizes Automation Trend | AirSage, SpaceCurve Partner |DOZ Brings Crowdsourcing to Marketing | Epicor Buys QuantiSense | KANA Expands Enterprise | Microsoft, Thunderhead.com Join Forces | OnSIP Adds to Salesforce AppExchange | SpeechTrans Expands Translation, Transcription | TantaComm, Telopti Introduce Manage

The Integrated Marketplace™ Advertising Index