The Cloud Contact Center Community is designed for decision-makers seeking insight and best practices on issues important to the contact center like delivering a better customer experience and how to create omni-channel engagement. Visitors to the Cloud Contact Center Community can find valuable resources such as feature articles, industry news and white papers.

The Cloud Contact Center Community can be found at: http://www.cloudcontactcenterzone.com/

“Aspect is pleased to join forces with TMC, a leader of communications and technology media,” commented Tim Dreyer, Director, Public Relations and Analyst Relations at Aspect Software. “TMCnet is known for providing valuable content, and we’re thrilled to sponsor this forum, where people can learn about improving customer interactions by leveraging the cloud to provide a seamless and context-aware omni-channel experience.”

Aspect's fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.