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Cloud Call Center Community Launched on TMCnet

The Cloud Call Center Community, sponsored by Genesys, has been launched as the newest addition to the TMCnet Online Community program.

The Cloud Call Center Community is designed for decision-makers from companies of all sizes seeking information about the cloud delivery model for contact centers that is powerful, easy to deploy, and simple to use.

Information on the Cloud Call Center Community addresses issues important to decision-makers involved in customer service. Visitors to the Cloud Call Center Community will find valuable resources such as feature articles, industry news, white papers, free product trials, e-demos and more.

The Cloud Call Center can be found at:
http://cloud-call-center.tmcnet.com

Genesys is driven by its cause to "save the world from bad customer service." This mission applies a relentless focus on the customer experience and its impact on today's competitive businesses. For over 21 years, Genesys has helped thousands of enterprises better connect with its customers leveraging cutting-edge technology, best practices, and world-class partners.

About Genesys

Genesys is the leading provider of customer service and contact center software and services — with a 100 percent focus on customer experience and mission to Save the World from Bad Customer Service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
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Featured Articles

If you work in the contact center space, chances are that you know the name Genesys quite well. It is a company that is focused on the contact center and the customer experience, providing a software platform that is flexible and feature-rich.
 
Genesys is a well known and well respected name in the contact center space. For years, the company has done an excellent job providing sophisticated software to sophisticated users, from banks to telecoms to other large companies with large contact centers with complex needs.
 
Businesses are realizing that call and contact centers are more important than ever. Call centers act as an essential point of connection between companies and existing or potential customers.
 
  

For more information about becoming a TMCnet Community or Channel partner,
please contact [email protected].

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