UTOPY Launches Speech Analytics Channel

TMC is excited to announce that the Speech Analytics channel, sponsored by UTOPY, has been launched as the newest addition to the TMCnet Online Community program.

The Speech Analytics channel is designed for decision-makers from service providers and enterprises seeking information about choosing the most effective and cost-efficient solutions to meet their call center performance optimization needs. Information on the Speech Analytics channel addresses issues important to decision-makers in the speech analytics solutions market. Visitors to the Speech Analytics channel can find valuable resources such as feature articles, industry news, company interviews white papers, and case studies.

The Speech Analytics channel can be found at:
http://speech-analytics.tmcnet.com/

About UTOPY

UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by speech analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. To learn more about UTOPY or Speech Analytics, please visit www.utopy.com or www.speechanalytics.com.

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UTOPY Launches Speech Analytics Channel on TMCnet

TMC, a global, integrated media company, announced today that the Speech Analytics channel, sponsored by UTOPY, has been launched as the newest addition to the TMCnet Online Community program.

 

UTOPY Offers Speech Analytics Solutions for Crucial Business Needs

As Frost & Sullivan so aptly puts it, "There is a compelling business case to be made for using speech analytics to drive the kinds of integrated business process and workflow analysis that call recording and quality monitoring systems are not capable of." UTOPY pioneered the successful deployment of speech analytics and to this day remains a leader in making call center performance optimization technology more accurate, affordable, scalable and easier to use.

 

Exploring the Value of Speech Analytics in the Contact Center

Speech analytics can deliver significant business benefits to the contact center in a number of ways. Speech analytics will assist in the reduction of costs, improvement in agents, optimization within the business process, avoidance of litigation and fines, improved customer satisfaction, increased loyalty and revenue optimization.

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For more information about becoming a TMCnet Community or Channel partner, please contact Anna Ritchie.